Customers of the major bank Swedbank who want to negotiate their variable interest rate may receive a no as an answer, reports SvD Business.
According to the bank itself, this is because customers with a three-month interest rate have an agreed discount that applies for one year and is to be reviewed when it expires. The binding period is regulated in the agreement.
"The reason for this is that the customer should be able to feel secure that the discount is agreed upon and applies for a certain period of time,” says Charlotte Nilsson, press officer at Swedbank, in an email to the newspaper.
However, there is nothing that prevents the bank from negotiating with the customer about the discount during this period.
It is two parties that have agreed, but if you as a customer want to negotiate, the bank can either let you do it or not. It is up to the bank, says Eva Lindström, lawyer at the Consumers' Bank and Finance Bureau.
Nordea, Handelsbanken, and SEB state to SvD that customers can contact them at any time for negotiation.
